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Visit /authentication/register/ to open a new account. The process takes about 10 minutes online.

Contact our support team via live chat or phone to request account closure. Please ensure all balances are withdrawn first.

Go to Accounts > Open new account and choose the plan type that fits your situation, such as a 401(k), Traditional IRA, or Roth IRA.

Log in, go to Profile > Edit details and update your address. You may be asked to provide proof of address.

Common reasons include insufficient funds, a frozen card, or a transaction flagged as suspicious. Check the app for details.

Open the app, go to Cards, select the card and tap Freeze. You can unfreeze it the same way at any time.

Go to Cards > Report lost/stolen in the app immediately, or call our 24/7 fraud line.

Yes, go to Cards > Manage card > Change PIN in the app.

Once submitted, your request moves through our Status Tracker: verification, processing, and payment. Most requests are reviewed within 1-2 business days.

Your daily transfer limit is shown in Security settings. You can request an increase by contacting support.

Requests still in the Verifying details or Processing stage can be cancelled from Claims in your account. Once payment has been sent, it cannot be recalled.

Every distribution is reviewed by our team before funds move, and a release code confirms your identity as the final step of that review.